WOODLAND MANOR HOTEL & RESTAURANT

Terms & Conditions

1. THESE CONDITIONS

1.1 These are the terms and conditions on which we supply Services to you. “We”, “us”, “our”, or any other similar expression, means Meadow Brown Restaurants Limited (T/A Woodland Manor Hotel), a company registered in England and Wales. Our company registration number is 08542232 and our registered office is at Lakeside Kitchen & Bar, Ham Lane, Orton Waterville, Peterborough, Cambridgeshire, PE2 5UU, United Kingdom. “You”, “your” or any other similar expression, refers to you, our customer who is purchasing Services from us.

2. DEFINITIONS

2.1 In these Conditions, the following words and phrases shall have the following respective meanings:-
1. 2.1.1 Arrival means the first day on which Services are to commence;
2. 2.1.2 Booking means when you reserve or make arrangements with us for the provision of Services either in person, by telephone, by email, or through a Digital Channel;
3. 2.1.3 Conditions means these Terms and Conditions;
4. 2.1.4 Contract means the contract between you and us for the supply of Services in accordance withthese Conditions;
5. 2.1.5 Digital Channel means our website or any other website, mobile site or app through which we advertise our Services from time to time, including (without limitation) www.booking.com, www.laterooms.com, www.agoda.com and www.expedia.co.uk (as applicable);
6. 2.1.6 Group Booking means a reservation of eight or more rooms in a single Booking;
7. 2.1.7 Price means the price for the Services as specified in clause 4.1 or as revised in accordance withclause 5.1;
8. 2.1.8 Room means the bedroom or bedrooms forming part of your Booking and the word “Rooms” shall be construed accordingly; and
9. 2.1.9 Services means the provision of a Room and any additional services to be provided as set out in our Confirmation.
2.2 "Writing" includes emails. When we use the words "writing" or "written" in these Conditions, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 When making your Booking, you will be asked, and will need, to accept these Conditions. When we confirm to you either verbally or in writing that we are able to provide you with the Room (Confirmation), this is when the Contract shall come into force.
3.2 Additional terms may apply if you make a reservation through a Digital Channel. Such terms will be published by the relevant Digital Channel and will apply as between you and the Digital Channel.
3.3 If you wish to make a Group Booking, please read carefully clause 4.6 and the cancellation policy for Group Bookings in clause 9.3.
3.4 In the event of any inconsistency between the Confirmation and these Conditions, the Confirmation shall take priority.
3.5 We reserve the right to cancel or amend your Booking at any time. If we cancel the Contract or are unable to accept your Booking for any reason, we will inform you of this and will refund you for any deposit already paid. You will of course not be charged for any Services before a Booking is made.

4. PRICE AND PAYMENT

4.1 Unless you have made any changes in accordance with clause 5.1, the Price will be the price we tell you over the phone, in person, by email, or as specified on the relevant Digital Channel (as applicable) or, if no price is quoted, the price set out in our list of room rates current at the time you make the Booking. The Price only includes the provision of the Room and does not include meals or any other extras, unless you have requested to add these to the Booking before entering into the Contract or if they are stated to be included within the advertised price. Please note that our room rates are dynamic and fluctuate subject to demand.
4.2 We will only issue you with a Confirmation once we have taken from you details of a valid credit/debit card (Visa, MasterCard, American Express, Maestro and Electron).
4.3 When we confirm your Booking, we will notify you of any deposit required to be paid by you prior to Arrival (Deposit) and let you know the required timing and method for the payment of the Deposit.
4.4 Subject to clause 4.5, you will need to pay the full Price for the Services upon Arrival, less any Deposit already paid. This clause 4.4 does not apply where you have set up an active credit facility with us.
4.5 In the case of Group Bookings, you will need to pay the full Price for the Services at least 14 days prior to Arrival.
4.6 If you have set up an active credit facility with us, you must notify us in advance of any specific billing instructions, who has the authority to incur charges and any applicable restrictions or limitations. Otherwise, you will be liable for all charges and fees incurred by any individual throughout you or your guests’ stay.
4.7 All payments must be made in full and in cleared funds.
4.8 If you do not make any payment by the due date any payment made to be required before Arrival, we reserve the right to cancel your Booking at any time.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make any changes to your Booking before Arrival, such as the addition of meals, extras or additional rooms, you must contact the original source through which you made the Booking. Until we have confirmed that the change is possible, either directly or through the original Booking source, the change will not be deemed to have been agreed. It might be necessary for us to revise the Price in order for us to agree to the change you require. In that case, we will confirm any change in Price to you in writing, either directly or through the original Booking source, and ask you to confirm whether you wish to go ahead with the change. If you do not wish to go ahead with the change, the original terms of your Booking will continue to apply.
5.2 You must inform us of any special requirements before your Arrival. Although we use our best endeavours to accommodate any special requests, all rooms, extras or any other special requests such as early or late check-ins, dietary or access requirements are always subject to availability.

6. OUR RIGHTS TO MAKE CHANGES

6.1 If we become unable to fulfil the Booking due to circumstances outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the circumstances. Provided that we do this we will not be liable for any changes made to the Services caused by the circumstances but if there is a risk that our ability to provide the Services is materially affected you may contact us to end the Contract in accordance with clause 9.

7. YOUR OBLIGATIONS TO US

7.1 Please check that the details of your Booking are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance of any of our obligations under the Contract if you provide us with incorrect or incomplete information.
7.2 In accordance with clause 4.2, we will retain your credit/debit card details until the provision of the Room is complete. You will be responsible for any breakages or damage caused to us or our property by you or any of your guests and you will be required to indemnify us fully in respect of such loss or damage. We reserve the right to take automatic payment from your credit/debit card in order to reimburse us.

7.3 You agree that you will be responsible for your guests’ conduct during the provision of the Services and shall ensure that nothing shall be done which will constitute a breach of law or could in any way cause nuisance, damage infringement of any third party licences, including that relating to entertainment, music and alcohol consumption. In addition, you must not and must ensure that your guests do not:
1. 7.3.1 smoke anywhere inside our premises. You must also not smoke e-cigarettes anywhere inside our premises. Smoking inside any of our premises will result in a £75.00 cleaning charge;
2. 7.3.2 bring any animals onto our premises, with the exception of assistance dogs;
3. 7.3.3 bring any potentially dangerous or hazardous materials or equipment onto our premises;
4. 7.3.4 tamper with any fire alarms or emergency equipment, or remove damage or destroy any of our property;
5. 7.3.5 use any of our technology, including Wi-Fi, to download or access any unlawful (or obscene) material; or
6. 7.3.6 cause any unreasonable disturbance to any other of our guests or staff or cause damage or loss of any kind to the hotel, other guests or their property (in which case you shall be liable to indemnify us in accordance with clause 7.2).
7.4 Notwithstanding any of our other rights or remedies, in the event of any non-compliance with clause 7.3 we reserve the right to cancel your Booking immediately, require you and your guests to leave our premises, retain all sums paid by you or charge to you all sums due from you under the Contract or refuse any future reservations from you. We will not be liable for any refunds or compensation in such circumstances.

8. ARRIVAL AND DEPARTURE

8.1 Rooms are available from 15.00 on your Arrival date. Parking is available free on-site for the duration of your stay, subject to availability.
8.2 Rooms must be vacated by 10.30 on the day of departure. Failure to vacate any Room by this time may result in a late check-out charge.
8.3 Early check-ins will be charged at £20.00. Late check-outs will be charged at £20.00. Both are subject to availability.

9. YOUR RIGHTS TO END THE CONTRACT

9.1 If you wish to cancel the Contract, you must submit your request in writing to the original source through which you made the Booking.
9.2 Subject to clause 9.3, if you wish to cancel the Contract you must inform us either directly or through the original Booking source before 14.00 on the day preceding your Arrival date. If you have paid for the Room in advance, a full refund will be given as soon as possible. If you wish to cancel the Contract after this time, we reserve the right to retain any Deposit already paid by you or charge you the full Deposit payable (or any part of it which has not yet been paid) using the debit/credit card details provided to us when the Booking was originally made.
9.3 If you wish to cancel a Group Booking you must inform us before 14.00 at least 14 days prior to your Arrival date. If you have paid for the Rooms in advance, a full refund will be given as soon as possible. If you wish to cancel a Group Booking after this time, we reserve the right to retain any Deposit already paid by you or charge you the full Price payable (or any part of it which has not yet been paid) using the debit/credit card details provided to us when the Booking was originally made.
9.4 In respect of any refunds due to you, we will endeavour to refund you in the same method in which you originally paid.
9.5 The terms above do not apply to any Advance Purchase bookings as these rates are non-refundable.

10. IF THERE IS A PROBLEM WITH THE SERVICES

10.1 If you have any questions or complaints about the Services, please contact us in writing within 28 days the end of your stay.
10.2 Nothing in these Conditions will affect your legal rights.

10.3 If you are a consumer, which means that you are acting for purposes which are wholly or mainly outside your trade, business, craft or profession, and we fail to provide you with the Services, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. However, our liability shall not in any circumstances exceed the Price paid, except where clause 10.5 applies.
10.4 Subject to clause 10.5, if you are a business customer:
1. 10.4.1 we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, business, revenue, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by you as a result of an action brought by a third party) arising under or in connection with the Contract even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring it; and
2. 10.4.2 our total liability to you in respect of all other losses arising under or in connection with the supply of Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Price paid.
10.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors or for fraud or fraudulent misrepresentation.

11. HOW WE MAY USE YOUR PERSONAL INFORMATION

11.1 We will use the personal information about you or other individuals you provide to us to provide the Services, process your payment for such Services and, if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us. We will only give your personal information to third parties without your consent where the law either requires or allows us to do so.
11.2 Where we extend credit to you for the Services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

12. OTHER IMPORTANT TERMS

12.1 We may transfer our rights and obligations under these Conditions to another organisation. You may only transfer your rights or your obligations under these Conditions to another person with our written consent.
12.2 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
12.3 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.4 If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not require you to make a payment at that time but we continue to provide the Services, we shall still require you to make the payment at a later date.
12.5 These Conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
12.6 In the event of a no-show, charges will be applied to the bank card held on the booking. Should a cancellation occur after the specified cancellation period, the bank card used for the initial booking will be charged.

CONFERENCE TERMS AND CONDITIONS

1. THESE CONDITIONS

2. DEFINITIONS

2.1 In these Conditions, the following words and phrases shall have the following respective meanings:-
1. 2.1.1 Arrival means the first day on which the Event is to commence;
2. 2.1.2 Booking means when you reserve or make arrangements with us for the provision of Services;
3. 2.1.3 Conditions means these Terms and Conditions;
4. 2.1.4 Conference Sheet means the quotation that we have issued to you in connection with the Event, setting out details of the Services, as agreed in writing by you and us.
5. 2.1.5 Contract means the contract between you and us for the supply of Services in accordance with these Conditions;
6. 2.1.6 Event means the exhibition, meeting or conference which is the subject matter of the Services;
7. 2.1.7 Price means the price for the Services as specified in the Conference Sheet or as revised inaccordance with clause 5.1; and
8. 2.1.8 Services means the services to be provided as set out in the Conference Sheet.
2.2 "Writing" includes emails. When we use the words "writing" or "written" in these Conditions, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 In order to confirm your Booking, you must send to us a copy of the Conference Sheet signed by you in order to show your acceptance, together with a copy of these Conditions. When we write to you to confirm that we are able to provide you with the Services, this is when the Contract shall come into force. Please note that no Booking is confirmed until you receive such written confirmation from us.
3.2 In the event of any inconsistency between the Conference Sheet and these Conditions, the Conference Sheet shall take priority. A Booking will only remain valid for 14 days from the date on which it is made, unless the Event is due to take place within 14 days of the date of Booking, in which case the Booking with only remain valid for 48 hours from the time that the Booking was originally made.
3.3 We reserve the right to cancel or amend your Booking at any time. If we cancel the Contract or are unable to accept your Booking for any reason, we will inform you of this and will refund you for any deposit already paid. You will of course not be charged for any Services before a Booking is made.

4. PRICE AND PAYMENT

4.1 Unless clause 4.2 applies, you must make payment of 50% of the Price at least 14 days before the date of Arrival. The remaining balance for the Price must be paid at least 7 days before Arrival.
4.2 If the Contract is entered into less than 14 days before Arrival, you must make payment of 100% of the total Price upon entering into the Contract.

4.3 You will be responsible for the payment of any additional charges incurred by you or persons attending the Event for food, drink or other Services not included in the Conference Sheet (in accordance with clause 8.4), and payment for such charges must be made before departure.
4.4 Clauses 4.1 to 4.3 (inclusive) do not apply where you have an active credit facility set up with us. In that event all sums due will be payable in accordance with the terms of such credit facility.
4.5 All payments must be made in full and in cleared funds.
4.6 If you do not make any payment to us by the due date we reserve the right to charge you interest on the overdue amount at the rate of 2% a year above the base lending rate of Royal Bank of Scotland PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make a change to the Services before Arrival, including the number of guests, you must contact us. Until we have confirmed that the change is possible, the change will not be deemed to have been agreed. It might be necessary for us to revise the Price in order for us to agree to the change you require. In that case, we will confirm any change in Price to you in writing and ask you to confirm whether you wish to go ahead with the change. If you do not wish to go ahead with the change, the original terms of your Booking will continue to apply.
5.2 Unless clause 5.3 applies, you must provide us with confirmation of the final number of guests relevant for each part of the Event not less than 7 days before Arrival.
5.3 If the Contract is entered into less than 14 days before Arrival, you must provide us with confirmation of the final number of guests relevant for part of the Event upon entering into the Contract.
5.4 If the number of guests reduces after giving us confirmation in accordance with clause 5.2 or 5.3, we reserve the right to charge you for the full amount of guests originally confirmed to us. If the number of guests increases after giving us such confirmation, we will endeavour to accommodate such circumstances but cannot guarantee that we will be able to cater for your additional guests. In such circumstances, you must contact us to let us know so that we can discuss if any changes can be made to the arrangements (see clause 5.1).

6. OUR RIGHTS TO MAKE CHANGES

6.1 It may be necessary for us to change elements of the Services provided at any time in order to reflect changes in relevant laws and regulatory requirements and implement minor technical adjustments and improvements, for example to address a security threat. These changes are not likely to materially affect your use of the Services. We shall not amend the Price in such circumstances.
6.2 If our performance of the Services is affected by circumstances outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the circumstances. Provided that we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay or our ability to provide the Services is materially affected you may contact us to end the Contract in accordance with clause 12.

7. PROVIDING THE SERVICES

7.1 Please read our Bedroom Terms and Conditions carefully for further information on the procedures and terms applicable to booking and cancellation of and payment for accommodation. The Bedroom Terms and Conditions will apply in relation to the provision of accommodation for any guests requiring rooms.
7.2 To the extent that there is any inconsistency between these Conditions and our Bedroom Terms and Conditions in relation to the provision of accommodation, the Bedroom Terms and Conditions will apply.
7.3 At the same time as providing us with confirmation of the final number of guests in accordance with clause 5.2 or 5.3, you must also inform us of any special requirements. Although we use our best endeavours to accommodate any special requests, all rooms, extras or any other special requests such as early or late check-ins, dietary or access requirements are always subject to availability.

7.4 We may contact you to ask for further information we require in order to enable us to carry out the Services. If you do not, within a reasonable time of our asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the Contract, in which event we shall have no liability to you, or charge you a reasonable sum to compensate us for any extra work involved.

8. YOUR OBLIGATIONS TO US

8.1 You agree that you will be responsible our your guests’ conduct throughout the course of the Services and shall ensure that nothing shall be done which will constitute a breach of law or could in any way cause nuisance, damage infringement of any third party licences, including that relating to entertainment, music and alcohol consumption.
8.2 If requested, you must, no later than the day before your Arrival, provide us with valid credit card details which will be held until the provision of Services is complete. You will be responsible for any breakages or damage caused to us or our property by you or any of your guests and you will be required to indemnify us fully in respect of such loss or damage. We reserve the right to take automatic payment from your credit card in order to reimburse us.
8.3 You must not leave unattended any items which belong to you or your guests at the end of your Event. Any items left behind are done so at your risk and we are not liable for any loss or damage caused in the event of non-compliance with this clause 8.3.
8.4 Before Arrival, we will also require you to provide us with the details of the individuals who have authority to incur additional charges or purchase additional food, drink or other Services not specified in the Conference Sheet throughout the Event, together with any applicable limitations or restrictions on the type and extent of charges which may be incurred.

9. VENUE

9.1 The rooms that we have available for the provision of Services are subject to various restrictions on number of guests, dependent on your preferred room layout. Details of these restrictions are available on our website from time to time.

10. ENTERTAINMENT AND DECORATION

10.1 If we sub-contract any element of the Services to a third party, such as the provision of entertainment, you agree to indemnify us for any wrongful act committed by you or your guests to the extent that we incur any liability for such act to any third party.
10.2 If you provide your own form of entertainment, you must supply to us a copy of the relevant agreement in place, together with a valid Public Liability Insurance Certificate, a valid PAT Certificate or any other relevant documentation required by law.

11. CATERING

11.1 Only food and drink supplied by us may be consumed during the Services and we do not accept any external catering, unless otherwise agreed by us in writing.
11.2 You must ensure that your guests do not consume alcohol which is not purchased from us on our premises and we reserve the right to charge you a reasonable sum for corkage of any beverage in the case of any breach of this provision.

12. YOUR RIGHTS TO END THE CONTRACT

12.1 If you want to end the Contract at any time, you should notify us of this in writing. The Contract will end immediately upon our receipt of your notification, subject to the payment of the appropriate cancellation charge in clause 12.2.
12.2 If you cancel the Contract you will be liable to pay the following termination charges:
1. 12.2.1 50% of the Price for a cancellation more than 14 days but less than 28 days prior to Arrival;
2. 12.2.2 100% of the Price for a cancellation 14 days or less prior to Arrival; and

for the avoidance of doubt, there is no termination charge payable for a cancellation made 28 days or more prior to Arrival. Any charges due under this clause 12.2 must be paid within 14 days of cancellation.

13. OUR RIGHTS TO END THE CONTRACT

13.1 We may end the Contract at any time by writing to you if:
1. 13.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due, in which case clause 12.3 will apply;
2. 13.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
3. 13.1.3 you commit a material breach of your obligations under the Contract and (if such breach is remediable) fail to remedy that breach within 14 days after receipt of notice to do so do;
4. 13.1.4 you become insolvent or unable to pay your debts, enter into any composition or arrangement with your creditors or are adjudged bankrupt;
5. 13.1.5 you die or for reason of mental or physical incapacity become incapable, in our reasonable opinion, of fulfilling your obligations under the Contract; or
6. 13.1.6 any event or circumstance similar to any of the above arises or occurs in any jurisdiction.
13.2 If we end the Contract due to any of the circumstances set out in clause 13.1, we will refund any money you have paid in advance for Services we have not provided, but may deduct or charge reasonable compensation for the net costs we will incur as a result of you breaking the Contract.
13.3 In respect of any refunds due to you, we will endeavour to refund you in the same method in which you originally paid.

14. IF THERE IS A PROBLEM WITH THE SERVICES

14.1 If you have any questions or complaints about the Services, please contact us in writing within 28 days of your Event.
14.2 Nothing in these Conditions will affect your legal rights.
14.3 If you are a consumer, which means that you are acting for purposes which are wholly or mainly outside your trade, business, craft or profession, and we fail to provide you with the Services, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. However, our liability shall not in any circumstances exceed the Price paid, except where clause 14.5 applies.
14.4 Subject to clause 14.5, if you are a business customer:
1. 14.4.1 we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, business, revenue, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by you as a result of an action brought by a third party) arising under or in connection with the Contract even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring it; and
2. 14.4.2 our total liability to you in respect of all other losses arising under or in connection with the supply of Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Price paid.
14.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors or for fraud or fraudulent misrepresentation.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

15.1 We will use the personal information about you or other individuals you provide to us to provide the Services, process your payment for such Services and, if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us. We will only give your personal information to third parties without your consent where the law either requires or allows us to do so.
15.2 Where we extend credit to you for the Services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

16. OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under these Conditions to another organisation. You may only transfer your rights or your obligations under these Conditions to another person with our written consent.
16.2 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.3 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.4 If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not require you to make a payment at that time but we continue to provide the Services, we shall still require you to make the payment at a later date.
16.5 These Conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

FUNCTION TERMS AND CONDITIONS

1. THESE CONDITIONS

2. DEFINITIONS

2.1 In these Conditions, the following words and phrases shall have the following respective meanings:-
1. 2.1.1 Arrival means the first day on which the Event is to commence;
2. 2.1.2 Booking means when you reserve or make arrangements with us for the provision of Services;
3. 2.1.3 Conditions means these Terms and Conditions;
4. 2.1.4 Contract means the contract between you and us for the supply of Services in accordance with these Conditions;
5. 2.1.5 Event means the function, party or occasion which is the subject matter of the Services;
6. 2.1.6 Price means the price for the Services as specified in the Quotation or as revised in accordancewith clause 5.1;
7. 2.1.7 Services means the services to be provided as set out in the Quotation; and
8. 2.1.8 Quotation means the quotation that we have issued to you in connection with the Event, setting out details of the Services, as agreed in writing by you and us.
2.2 "Writing" includes emails. When we use the words "writing" or "written" in these Conditions, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 In order to confirm your Booking, you must send to us a copy of the Quotation signed by you in order to show your acceptance, together with a copy of these Conditions. When we write to you to confirm that we are able to provide you with the Services, this is when the Contract shall come into force. Please note that no Booking is confirmed until you receive such written confirmation from us.
3.2 In the event of any inconsistency between the Quotation and these Conditions, the Quotation shall take priority.
3.3 We reserve the right to cancel or amend your Booking at any time. If we cancel the Contract or are unable to accept your Booking for any reason, we will inform you of this and will refund you for any deposit already paid. You will of course not be charged for any Services before a Booking is made.
3.4 At the same time as you send to us a copy of the Quotation which has been signed by you, you must pay to us any deposit due from you by credit/debit card or by direct bank transfer to the account nominated by us in writing. We will always specify in the Quotation whether a deposit is payable and, if so, the amount of deposit payable. If a deposit is payable, under no circumstances will we confirm your Booking until this has been paid.

4. PRICE AND PAYMENT

4.1 Unless clause 4.2 applies, you must make payment of 50% of the Price at least 14 days before Arrival. The remaining balance for the Price must be paid at least 7 days before Arrival.

4.2 If the Contract is entered into less than 14 days before Arrival, you must make payment of 100% of the Price upon entering into the Contract.
4.3 You will be responsible for the payment of any additional charges incurred by you or persons attending the Event for food, drink or other Services not included in the Quotation (in accordance with clause 8.4), and payment for such charges must be made before departure.
4.4 Clauses 4.1 to 4.3 (inclusive) do not apply where you have an active credit facility set up with us. In that event all sums due will be payable in accordance with the terms of such credit facility.
4.5 All payments must be made in full and in cleared funds.
4.6 If you do not make any payment to us by the due date we reserve the right to charge you interest on the overdue amount at the rate of 2% a year above the base lending rate of Royal Bank of Scotland PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make a change to the Services before Arrival, including the number of guests, you must contact us. Until we have confirmed that the change is possible, the change will not be deemed to have been agreed. It might be necessary for us to revise the Price in order for us to agree to the change you require. In that case, we will confirm any change in Price to you in writing and ask you to confirm whether you wish to go ahead with the change. If you do not wish to go ahead with the change, the original terms of your Booking will continue to apply.
5.2 Unless clause 5.3 applies, you must provide us with confirmation of the final number of guests relevant for each part of the Event not less than 7 days before Arrival.
5.3 If the Contract is entered into less than 14 days before Arrival, you must provide us with confirmation of the final number of guests relevant for part of the Event upon entering into the Contract.
5.4 If the number of guests reduces after giving us confirmation in accordance with clause 5.2 or 5.3, we reserve the right to charge you for the full amount of guests originally confirmed to us. If the number of guests increases after giving us such confirmation, we will endeavour to accommodate such circumstances but cannot guarantee that we will be able to cater for your additional guests. In such circumstances, you must contact us to let us know so that we can discuss if any changes can be made to the arrangements (see clause 5.1).

6. OUR RIGHTS TO MAKE CHANGES

6.1 It may be necessary for us to change elements of the Services provided at any time in order to reflect changes in relevant laws and regulatory requirements and implement minor technical adjustments and improvements, for example to address a security threat. These changes are not likely to materially affect your use of the Services. We shall not amend the Price in such circumstances.
6.2 If our performance of the Services is affected by circumstances outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the circumstances. Provided that we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay or our ability to provide the Services is materially affected you may contact us to end the Contract in accordance with clause 12.

7. PROVIDING THE SERVICES

7.1 Please read our Bedroom Terms and Conditions carefully for further information on the procedures and terms applicable to booking and cancellation of and payment for accommodation. The Bedroom Terms and Conditions will apply in relation to the provision of accommodation for any guests requiring rooms.
7.2 To the extent that there is any inconsistency between these Conditions and our Bedroom Terms and Conditions in relation to the provision of accommodation, the Bedroom Terms and Conditions will apply.

7.3 At the same time as providing us with confirmation of the final number of guests in accordance with clause 5.2 or 5.3, you must also inform us of any special requirements. Although we use our best endeavours to accommodate any special requests, all rooms, extras or any other special requests such as early or late check-ins, dietary or access requirements are always subject to availability.
7.4 We may contact you to ask for further information we require in order to enable us to carry out the Services. If you do not, within a reasonable time of our asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the Contract, in which event we shall have no liability to you, or charge you a reasonable sum to compensate us for any extra work involved.

8. YOUR OBLIGATIONS TO US

8.1 You agree that you will be responsible our your guests’ conduct throughout the course of the Services and shall ensure that nothing shall be done which will constitute a breach of law or could in any way cause nuisance, damage infringement of any third party licences, including that relating to entertainment, music and alcohol consumption.
8.2 You must, no later than the day before your Arrival, provide us with valid credit card details which will be held until the provision of Services is complete. You will be responsible for any breakages or damage caused to us or our property by you or any of your guests and you will be required to indemnify us fully in respect of such loss or damage. We reserve the right to take automatic payment from your credit card in order to reimburse us.
8.3 You must not leave unattended any items which belong to you or your guests at the end of your Event. Any items left behind are done so at your risk and we are not liable for any loss or damage caused in the event of non-compliance with this clause 8.3.
8.4 Before Arrival, we will also require you to provide us with the details of the individuals who have authority to incur additional charges or purchase additional food, drink or other Services not specified in the Quotation throughout the Event, together with any applicable limitations or restrictions on the type and extent of charges which may be incurred.

9. VENUE

10. ENTERTAINMENT AND DECORATION

10.1 If we sub-contract any element of the Services to a third party, such as the provision of entertainment, you agree to indemnify us for any wrongful act committed by you or your guests to the extent that we incur any liability for such act to any third party.
10.2 If you provide your own form of entertainment, you must supply to us a copy of the relevant agreement in place, together with a valid Public Liability Insurance Certificate, a valid PAT Certificate or any other relevant documentation required by law.
10.3 We will usually allow you entry to decorate the relevant rooms the on day before your Arrival. However, the nature and extent of the decorations permitted must be agreed between us within a reasonable time prior to Arrival.

11. CATERING

11.1 Only food and drink supplied by us may be consumed during the Services and we do not accept any external catering, unless otherwise agreed by us in writing.
11.2 You must ensure that your guests do not consume alcohol which is not purchased from us on our premises and we reserve the right to charge you a reasonable sum for corkage of any beverage in the case of any breach of this provision.

12. YOUR RIGHTS TO END THE CONTRACT

12.1 If you want to end the Contract at any time, you must notify us of this in writing. The Contract will end immediately upon our receipt of your notification, subject to the payment of the appropriate cancellation charge in clause 12.2.
12.2 If you cancel the Contract you will be liable to pay the following termination charges:
1. 12.2.1 25% of the Price for a cancellation more than 6 months prior to Arrival (subject to clause 12.3);
2. 12.2.2 40% of the Price for a cancellation more than 5 months but not more than 6 months prior to Arrival;
3. 12.2.3 50% of the Price for a cancellation more than 4 months but not more than 5 months prior to Arrival;
4. 12.2.4 60% of the Price for a cancellation more than 3 months but not more than 4 months prior to Arrival;
5. 12.2.5 75% of the Price for a cancellation more than 2 months but not more than 3 months prior to Arrival;
6. 12.2.6 100% of the Price for a cancellation 2 months or less prior to Arrival.
12.3 If you cancel the Contract more than 12 months prior to Arrival, we will refund you for any proportion of the Price you have already paid if we are able to find a replacement booking of at least a similar size and value within a reasonable amount of time following cancellation. We will refund you within 14 days of receipt of confirmation of the replacement booking.
12.4 In respect of any refunds due to you, we will endeavour to refund you in the same method in which you originally paid.

13. OUR RIGHTS TO END THE CONTRACT

13.1 We may end the Contract at any time by writing to you if:
1. 13.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due, in which case clause 12.3 will apply;
2. 13.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
3. 13.1.3 you commit a material breach of your obligations under the Contract and (if such breach is remediable) fail to remedy that breach within 14 days after receipt of notice to do so do;
4. 13.1.4 you become insolvent or unable to pay your debts, enter into any composition or arrangement with your creditors or are adjudged bankrupt;
5. 13.1.5 you die or for reason of mental or physical incapacity become incapable, in our reasonable opinion, of fulfilling your obligations under the Contract; or
6. 13.1.6 any event or circumstance similar to any of the above arises or occurs in any jurisdiction.
13.2 If we end the Contract due to any of the circumstances set out in clause 13.1, we will refund any money you have paid in advance for Services we have not provided, but may deduct or charge reasonable compensation for the net costs we will incur as a result of you breaking the Contract.

14. IF THERE IS A PROBLEM WITH THE SERVICES

14.1 If you have any questions or complaints about the Services, please contact us in writing within 28 days of your Event.
14.2 Nothing in these Conditions will affect your legal rights.
14.3 If you are a consumer, which means that you are acting for purposes which are wholly or mainly outside your trade, business, craft or profession, and we fail to provide you with the Services, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use

reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. However, our liability shall not in any circumstances exceed the Price paid, except where clause 14.5 applies.

14.4 Subject to clause 14.5, if you are a business customer:
1. 14.4.1 we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, business, revenue, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by you as a result of an action brought by a third party) arising under or in connection with the Contract even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring it; and
2. 14.4.2 our total liability to you in respect of all other losses arising under or in connection with the supply of Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Price paid.
14.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors or for fraud or fraudulent misrepresentation.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

15.1 We will use the personal information about you or other individuals you provide to us to provide the Services, process your payment for such Services and, if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us. We will only give your personal information to third parties without your consent where the law either requires or allows us to do so.
15.2 Where we extend credit to you for the Services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

16. OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under these Conditions to another organisation. You may only transfer your rights or your obligations under these Conditions to another person with our written consent.
16.2 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.3 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.4 If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not require you to make a payment at that time but we continue to provide the Services, we shall still require you to make the payment at a later date.
16.5 These Conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

WEDDING TERMS AND CONDITIONS

1. THESE CONDITIONS

2. DEFINITIONS

2.1 In these Conditions, the following words and phrases shall have the following respective meanings:-
1. 2.1.1 Arrival means the first day on which Services are to commence;
2. 2.1.2 Booking means when you reserve or make arrangements with us for the provision of Services;
3. 2.1.3 Conditions means these Terms and Conditions;
4. 2.1.4 Contract means the contract between you and us for the supply of Services in accordance with these Conditions;
5. 2.1.5 Exclusive Wedding means that the Services include full use of the hotel, its bedrooms and its facilities to the exclusion of the general public commencing at 11.00 on your Wedding Day (with access to bedrooms available for guests from 14.00) and ending at 10.00 the day after your Wedding Day;
6. 2.1.6 Non-Exclusive Wedding means any wedding which is not an Exclusive Wedding;
7. 2.1.7 Price means the price for the Services as specified in the Quotation or as revised in accordancewith clause 5.1;
8. 2.1.8 Services means the wedding services to be provided as set out in the Quotation;
9. 2.1.9 Quotation means the specification you will have received either prior to or at the same time as these Conditions, specifying the Price and itemising what is included within your Booking, agreed in writing by you and us;
10. 2.1.10 Wedding Co-ordinator means the person or persons as notified to you from time to time who will be responsible for discussing and arranging any requirements in relation to the Services; and
11. 2.1.11 Wedding Day means the day on which the civil ceremony, wedding breakfast or wedding reception (as applicable) which forms the subject matter of the Services is due to take place.
2.2 "Writing" includes emails. When we use the words "writing" or "written" in these Conditions, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 In order to confirm your Booking, you must send to the Wedding Co-ordinator a copy of the Quotation signed by you in order to show your acceptance, together with a copy of these Conditions. When we write to you to confirm that we are able to provide you with the Services, this is when the Contract shall come into force. Please note that no Booking is confirmed until you receive such written confirmation from us.
3.2 At the same time as you send to us a copy of the Quotation which has been signed by you, you must pay to us the deposit specified in the Quotation (“Deposit”) by credit/debit card, by cheque or by direct bank transfer to the account nominated by us in writing. Under no circumstances will we confirm your Booking until the Deposit has been paid in accordance with clause 4.2.
3.3 In the event of any inconsistency between the Quotation and these Conditions, the Quotation shall take priority.

3.4 We reserve the right to cancel or amend your Booking at any time. If we cancel the Contract or are unable to accept your Booking for any reason, we will inform you of this and will refund you for any deposit already paid. You will of course not be charged for any Services before a Booking is made.

4. PRICE AND PAYMENT

4.1 You must make payment of 50% of the Price at least 10 weeks before your Wedding Day. The remaining balance of the Price must be paid at least 2 weeks before your Wedding Day.
4.2 All payments must be made in full and in cleared funds.
4.3 If you do not make any payment to us by the due date we reserve the right to charge you interest on the overdue amount at the rate of 2% a year above the base lending rate of Royal Bank of Scotland PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 If you wish to make a change to the Services before Arrival, including the number of guests, you must contact us. Until we have confirmed that the change is possible, the change will not be deemed to have been agreed. It might be necessary for us to revise the Price in order for us to agree to the change you require. In that case, we will confirm any change in Price to you in writing and ask you to confirm whether you wish to go ahead with the change. If you do not wish to go ahead with the change, the original terms of your Booking will continue to apply.
5.2 You must provide us with confirmation of the final number of guests relevant for each part of the Services not less than 4 weeks before your Wedding Day.
5.3 If the number of guests reduces after giving us confirmation in accordance with clause 5.2, we reserve the right to charge you for the full amount of guests originally confirmed to us. If the number of guests increases after giving us such confirmation, we will endeavour to accommodate such circumstances but cannot guarantee that we will be able to cater for your additional guests. In such circumstances, you must contact us to let us know so that we can discuss if any changes can be made to the arrangements (see clause 5.1).

6. OUR RIGHTS TO MAKE CHANGES

6.1 It may be necessary for us to change elements of the Services provided at any time in order to reflect changes in relevant laws and regulatory requirements and implement minor technical adjustments and improvements, for example to address a security threat. These changes are not likely to materially affect your use of the Services. We shall not amend the Price in such circumstances.
6.2 If our performance of the Services is affected by circumstances outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the circumstances. Provided that we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay or our ability to provide the Services is materially affected you may contact us to end the Contract in accordance with clause 12.

7. PROVIDING THE SERVICES

7.1 For Exclusive Weddings, the number of reservations we are able to hold for accommodation is limited to the capacity of the hotel. At least 28 days before your Wedding Day, you must provide us with the number and name of the guests requiring rooms.
7.2 For Non-Exclusive Weddings, we cannot guarantee availability of rooms for guests requiring accommodation. We would therefore strongly advise that at the time of entering into the Contract, you check the availability of rooms and reserve as many as you feel is appropriate. At least 28 days before your Wedding Day, a member of our team will contact you to discuss your accommodation requirements and you will need to either confirm or cancel any reservations made. Please read our Bedroom Terms and Conditions carefully for further information on the procedures and terms applicable to booking and cancellation of and payment for accommodation. The Bedroom Terms and Conditions will apply in relation to the provision of accommodation for any guests requiring rooms.

7.3 To the extent that there is any inconsistency between these Conditions and our Bedroom Terms and Conditions in relation to the provision of accommodation, the Bedroom Terms and Conditions will apply.
7.4 You must inform us of any special requirements before your Wedding Day. Although we use our best endeavours to accommodate any special requests, all rooms, extras or any other special requests such as early or late check-ins, dietary or access requirements are always subject to availability.
7.5 We may contact you to ask for further information we require in order to enable us to carry out the Services. If you do not, within a reasonable time of our asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the Contract, in which event we shall have no liability to you, or charge you a reasonable sum to compensate us for any extra work involved.

8. YOUR OBLIGATIONS TO US

8.1 You agree that you will be responsible for your guests’ conduct throughout the course of the Services and shall ensure that nothing shall be done which will constitute a breach of law or could in any way cause nuisance, damage infringement of any third party licences, including that relating to entertainment, music and alcohol consumption.
8.2 You must, no later than the day before your Arrival, provide us with valid credit card details which will be held until the provision of Services is complete. You will be responsible for any breakages or damage caused to us or our property by you or any of your guests and you will be required to indemnify us fully in respect of such loss or damage. We reserve the right to take automatic payment from your credit card in order to reimburse us.
8.3 You must not leave unattended any wedding gifts or other items which belong to you or your guests at the end of your Wedding Day. Any items left behind are done so at your risk and we are not liable for any loss or damage caused in the event of non-compliance with this clause 8.3.
8.4 Before Arrival, we will also require you to provide us with the details of the individuals who have authority to incur additional charges or purchase additional food, drink or other Services not specified in the Quotation throughout your Wedding Day, together with any applicable limitations or restrictions on the type and extent of charges which may be incurred.

9. VENUE

9.1 The rooms we have available for the provision of Services are the Autographs Room, the Conservatory and the Library.
9.2 Subject to clause 6.1, we can only accept a maximum of 150 guests for any element of the Services.

10. ENTERTAINMENT AND DECORATION

10.1 If we sub-contract any element of the Services to a third party, such as the provision of entertainment, you agree to indemnify us for any wrongful act committed by you or your guests to the extent that we incur any liability for such act to any third party.
10.2 If you provide your own form of entertainment, you must supply to us a copy of the relevant agreement in place, together with a valid Public Liability Insurance Certificate, a valid PAT Certificate and or other relevant documentation required by law.
10.3 We will usually allow you entry to decorate the relevant rooms on your Wedding Day. However, the nature and extent of the decorations permitted must be agreed between us 28 days prior to your Wedding Day. If you require chair covers, we will charge to you a reasonable fee for their removal by us.
10.4 If the Services do not include the provision of an evening reception, you must ensure that all guests must vacate the premises by 18.30. All evening receptions must finish promptly at midnight and all entertainment must be concluded by that time.

11. CATERING

11.1 Subject to clauses 11.3 and 11.4, only food and drink supplied by us may be consumed during the Services and we do not accept any external catering. This clause 11.1 does not apply to wedding cake which, once cut, will be laid out on the buffet table provided if you wish to provide any wedding cake to guests.
11.2 Subject to clause 11.3, you must ensure that your guests do not consume alcohol which is not purchased from us on our premises and we reserve the right to charge you a reasonable sum for corkage of any beverage in the case of any breach of this provision.
11.3 Any food on the buffet table, including wedding cake (if applicable), which has not been consumed within 2 hours of being made available to guests will be removed and destroyed.
11.4 We may in our absolute discretion allow further exceptions to the rule in clause 11.1 where you wish to provide food or drink as a means of entertainment, such as a chocolate fountain or sweet stall. You must contact us at least 28 days before your Wedding Day in order to obtain our consent to any such exceptions.

12. YOUR RIGHTS TO END THE CONTRACT

12.1 If you want to end the Contract at any time, you should notify us of this in writing. The Contract will end immediately upon our receipt of your notification, subject to the payment of the appropriate cancellation charge in clause 12.2.
12.2 If you cancel the Contract you will be liable to pay the following termination charges:
1. 12.2.1 25% of the Price for a cancellation more than 6 months prior to Arrival (subject to clause 12.3);
2. 12.2.2 40% of the Price for a cancellation more than 5 months but not more than 6 months prior to Arrival;
3. 12.2.3 50% of the Price for a cancellation more than 4 months but not more than 5 months prior to Arrival;
4. 12.2.4 60% of the Price for a cancellation more than 3 months but not more than 4 months prior to Arrival;
5. 12.2.5 75% of the Price for a cancellation more than 2 months but not more than 3 months prior to Arrival;
6. 12.2.6 100% of the Price for a cancellation 2 months or less prior to Arrival; and
for the avoidance of doubt, we reserve the right to retain any Deposit already paid by you or charge you the full Deposit payable (or any part of it which has not yet been paid) in addition to the termination charges outlined above.
12.3 If you cancel the Contract more than 12 months prior to Arrival, we will refund you for any proportion of the Price you have already paid if we are able to find a replacement booking of at least a similar size and value within a reasonable amount of time following cancellation. We will refund you within 14 days of receipt of confirmation of the replacement booking.
12.4 In respect of any refunds due to you, we will endeavour to refund you in the same method in which you originally paid.

13. OUR RIGHTS TO END THE CONTRACT

13.1 We may end the Contract at any time by writing to you if:

13.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due, in which case the appropriate termination fee in clause 12.2 will apply;
13.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
13.1.3 you commit a material breach of your obligations under the Contract and (if such breach is remediable) fail to remedy that breach within 14 days after receipt of notice to do so do;

13.1.4 you become insolvent or unable to pay your debts, enter into any composition or arrangement with your creditors or are adjudged bankrupt;
13.1.5 you die or for reason of mental or physical incapacity become incapable, in our reasonable opinion, of fulfilling your obligations under the Contract; or
13.1.6 any event or circumstance similar to any of the above arises or occurs in any jurisdiction.

13.2 If we end the Contract due to any of the circumstances set out in clause 13.1, we will refund any money you have paid in advance for Services we have not provided, but may deduct or charge reasonable compensation for the net costs we will incur as a result of you breaking the Contract.

14. IF THERE IS A PROBLEM WITH THE SERVICES

14.1 If you have any questions or complaints about the Services, please contact us in writing within 28 days of your Wedding Day.
14.2 Nothing in these Conditions will affect your legal rights.
14.3 If you are a consumer, which means that you are acting for purposes which are wholly or mainly outside your trade, business, craft or profession, and we fail to provide you with the Services, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. However, our liability shall not in any circumstances exceed the Price paid, except where clause 14.5 applies.
14.4 Subject to clause 14.5, if you are a business customer:
1. 14.4.1 we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, business, revenue, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by you as a result of an action brought by a third party) arising under or in connection with the Contract even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring it; and
2. 14.4.2 our total liability to you in respect of all other losses arising under or in connection with the supply of Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Price paid.
14.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors or for fraud or fraudulent misrepresentation.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

15.1 We will use the personal information about you or other individuals you provide to us to provide the Services, process your payment for such Services and, if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us. We will only give your personal information to third parties without your consent where the law either requires or allows us to do so.
15.2 Where we extend credit to you for the Services we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

16. OTHER IMPORTANT TERMS

16.1 We may transfer our rights and obligations under these Conditions to another organisation. You may only transfer your rights or your obligations under these Conditions to another person with our written consent.
16.2 Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.3 If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.4 If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not require you to make a payment at that time but we continue to provide the Services, we shall still require you to make the payment at a later date.
16.5 These Conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.